Refund Policy

Last updated: November 05, 2025

30-Day Money-Back Guarantee

We offer a full refund within 30 days of your initial purchase if you're not completely satisfied.

Eligibility for Refunds

You are eligible for a full refund if:

  • You request a refund within 30 days of your initial purchase
  • You are a first-time subscriber (refund only applies once per customer)
  • The service does not meet your expectations

How to Request a Refund

  1. Contact our support team at support@example.com
  2. Include your account email and reason for the refund
  3. We'll process your request within 2-3 business days
  4. Refunds typically appear in your account within 5-10 business days

Subscription Cancellation

You can cancel your subscription at any time from your account dashboard. Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • You will not be charged for the next billing cycle
  • You retain access to your data for 30 days after cancellation
  • No refunds are provided for partial months

Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals after the initial 30-day period
  • Prorated refunds for mid-cycle cancellations
  • Additional storage purchases
  • Add-on services

Exceptional Circumstances

We understand that special situations may arise. If you believe you have exceptional circumstances not covered by this policy, please contact our support team. We'll review your case individually and do our best to find a fair solution.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us: